Last updated: 2026-11-03. This policy applies to Safeltra websites, tenant workspaces, and related services. Safeltra is an ERP product offered by Safelt Consulting LLP.
1. Information we collect
Registration and account data may include your name, email, phone number, and company details when you create or request a tenant workspace. Within a workspace, you and your users may enter business records such as customers, items, sales invoices, inventory, and communication settings.
We store control-plane metadata (for example tenant configuration and subscriptions) and process application data on infrastructure configured for your deployment. Technical logs may include IP address, device/browser metadata, and timestamps for security and reliability.
2. Data usage policy
We use personal and business data only to:
- Create and operate your tenant workspace
- Authenticate users and protect access
- Process sales, invoices, inventory, and related records you enter
- Send transactional messages you initiate (for example invoice WhatsApp, email, or SMS when configured)
- Provide support, billing, and service reliability
We do not sell your customer or business data.
3. WhatsApp and messaging
When you enable WhatsApp Business in Safeltra and send an invoice, test message, or similar communication:
- We process the recipient phone number, invoice or template fields, and any document (such as a PDF) you choose to send
- Delivery uses Meta Platforms, Inc. (WhatsApp Business Platform / Cloud API)
- Meta processes that data under Meta’s terms and privacy policy for WhatsApp Business
You must have a lawful basis to contact recipients (for example an existing customer relationship or consent, as required in your jurisdiction). You are responsible for complying with local messaging and privacy laws.
4. Services provided via third parties
We use third-party processors to run the product. They receive only data needed to provide the service:
| Third party | Purpose | Data that may be shared |
|---|---|---|
| Meta (WhatsApp Cloud API) | Send business WhatsApp templates and documents | Phone number, template variables, media (e.g. invoice PDF) |
| Cloud hosting (e.g. AWS) | Host applications and databases | Tenant application data as stored in our systems |
| Email / SMS providers (if configured) | Transactional notifications | Email or phone and message content |
| Payment / billing providers (if used) | Subscription billing | Billing contact and payment metadata |
These providers act as processors under their own agreements. We configure them for service delivery, not for unrelated advertising of your data.
5. Your responsibilities as a business customer
As the business using Safeltra, you control the customer data you upload and the messages you send. You are responsible for:
- Accuracy of customer contact details
- Compliance with local privacy, consumer, and messaging rules (including WhatsApp policies)
- Not using messaging for spam or prohibited content
6. Retention and security
Business and message-related records are retained while your tenant is active and as needed for operations, legal, or dispute purposes. Access is restricted by tenant isolation, authentication, and encryption of secrets (such as API tokens) where applicable.
7. Contact
Privacy and data requests: support@safelt.com
Public URL for this policy (use in Meta / WhatsApp app settings): https://erp.safelt.com/privacy
